Client Service Representative
Company: Pine
Location: Lombard
Posted on: August 2, 2022
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Job Description:
Job Description Purpose The Client Service Representative---s
primary responsibility is to support non-destructive testing and
remote visual inspection of Pine customers, by responding to
inquiries on rental equipment, application of product
dissemination, as well as sales of our products and services for
the NDT/RVI product line. These efforts result in the growth of the
office. In addition, this role will support our operations and
outside sales team, as well as other offices and departments.
Primary Responsibilities Intake customer inquiries for equipment
rental, order status, and general questions Develop and issue
quotes for our products and services Follow up on quotes, record in
Pine---s database the outcome Review customer orders to confirm
that equipment, accessories, consumables, quantities, price, and
any special contract instructions are understood Communicate
customer Order Confirmations and follow up upon delivery Update
Pine---s database with details and Call-Off information Assist in
scheduling delivery and pick-up of orders Help provide solutions
when customers have issues Maintaining contract files and customer
correspondence Record & investigate customer inquiries Promote a
positive health and Safety attitude/workplace Have a basic
understanding of our equipment and how it is used Assist in
locating equipment and shipping logistics Other duties as assigned
Knowledge, Skills, Core Competencies Excellent Communication
Skills- Written, Verbal, Interpersonal, and Phone Ability to think
analytically, with a focus on problem troubleshooting A flexible
and strong team player that can work in a fast-paced environment
Microsoft Office proficient Education/Experience High School
Diploma/GED or Higher Bachelor---s or Associates Degree preferred
Non-destructive testing and remote visual inspection experience
required 2 years of Customer Service Experience, preferably in the
environmental/safety or rental field Environment This is a
non-safety-sensitive position. The employee will be in an office
environment. The employee will bend, walk, stand, and may sit for
long periods. This position is 70% sedentary and 30% active and may
include activities such as walking, standing, bending, stretching,
and climbing (ladder). Must be able to lift to 25 lbs assisted or
unassisted Pine Environmental Services reserves the right to revise
or change job duties and responsibilities as the need arises. This
position description does not constitute a written or implied
contract of employment Company Description Our Mission, Vision &
Statement Pine Environmental Services LLC (Pine) is a Professional
Service Company, engaged in providing rental equipment in the U.S.
and Canada for Environmental Monitoring, Non-Destructive Testing,
Visual Inspection, as well as Continuous Emissions Monitoring
(CEMS). Pine has the largest stock of Test & Measurement rental
equipment in our warehouses across North America. The condition of
our equipment is regularly assessed under strict quality control
measures, cleaned, charged and calibrated prior to delivery. Pine
is completely focused and committed to putting Test & Measurement
equipment into the hands of those who need it, through short,
medium or long-term rentals. Pine also provides customized and
alternative financial offerings for extended project requirements.
Pine is committed to provide technical and application support on
our wide range of Test & Measurement equipment and to make the
availability of, and ease of access to that equipment, second to
none. You can say that a company's Mission statement expresses its
"purpose for being" and that its Vision statement then says, "based
on that purpose, this is what we want to become." A company's core
values are the set of principles that its employees live by as they
work together to achieve the company's Vision. Angelo Pinheiro, the
company founder has lead by these principles to ensure that our
employees understand Pine's purpose, what Pine values, and where we
are all taking Pine.
Keywords: Pine, Lombard , Client Service Representative, Sales , Lombard, Illinois
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