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Guest Service Representative

Company: Thorntons (Kentucky)
Location: Lombard
Posted on: September 11, 2020

Job Description:

The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives.

Essential Job Functions (RESPONSIBLE TO)

--- Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.

--- Ring all sales as discussed in the operations procedures.

--- Assure proper sale and accounting of money orders/lottery during shift.

--- Accurately account for price overrides, store use of merchandise, voids, returns and waste.

--- Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.

--- Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.

--- Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.

--- Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.

--- Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).

--- Clean the parking lot and grounds surrounding the store as needed.

--- Advise store management of any maintenance or safety problems.

--- Practices safe working habits that align with company safety rules

--- Properly uses the Guest Service Department for guest service issues

--- Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.

--- Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations

--- Perform additional duties as assigned.

--- Maintain PAR levels as outlined on PAR sheet per store expectations.

Preferred Qualifications

--- Education

--- High School Diploma or GED

--- Experience

--- All experience will be considered

--- Knowledge/Skills

--- Ability to speak, read, understand, and write the English language.

--- Ability to perform accurate mathematical calculations

--- High energy and strong work ethic.

--- Excellent interpersonal skill.

--- Strong guest service skills.

--- Works well with others in a team environment

--- Sufficient visual acuity to check identification and process money orders.

--- Ability to read and understand instructions for operation of electronic cash registers and other equipment.

--- Ability to read electronic fuel reports.

--- Equipment/Special Expertise

--- N/A

--- Other Considerations

--- Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.

--- Properly records time on the TOTS systems and signs a time report verifying all hours worked

--- Understands that company funds are not available for personal use

Keywords: Thorntons (Kentucky), Lombard , Guest Service Representative, Sales , Lombard, Illinois

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