Coordinator, Rail Administration

Company: Ocean Network Express
Location: Lombard
Posted on: January 25, 2023

Job Description:

Job Title:

Coordinator - Rail Administration

Role Summary:

The purpose of the position is to facilitate accurate and timely export rail billing. This is achieved by troubling shooting unsuccessful transmissions submitted through the website, monitoring system correction queues, responding to inquiries via email, and issue funneled through our phone system.

Additional Responsibilities:

• Collaborate cross-functionally to resolve issues related to export rail billing.
• Minimize potential claims for driver detention or drayage cost by rapidly responding to inquiries.
• Perform root cause analysis on errors identified through website submission and suggest recommendations for process improvements or system enhancements.
• Achieve high-level customer satisfaction by providing comprehensive responses to inquires in a professional and timely manner.
  
  Core Required Skills and Competencies:
  -A general understanding of the US and Canada international intermodal network and vendors.
  -A general understanding of RR terminology as it relates to railroad waybills
  -General understanding of Hazmat requirements for moving containerized cargo by rail.
  -Clear and concise written and verbal communication skills
  -Acts with initiative and passion for success
  -Responsive, dependable and follows through
  -Acts with an ownership mentality
  
  Function Specific Required Skills and Competencies:
  -Proficient in MS Excel and Gsuite
  -Ability to maintain professionalism under stressful situations.
  -Highly organized and ability to multitask.
  
  Required Minimum Years Experience:
  
  1-2 years of transportation experience preferred with focus on Domestic and International Intermodal experience.
  
  Required Minimum Education:
  
  College degree preferred but not required.
  
  Resumes may be submitted to: usa.onecareers@one-line.com
  
  To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link:
  
  https://workforcenow.adp.com/ mascsr/default/mdf/ recruitment/recruitment.html? cid=5ebe3104-e38c-46ac-8508- 76b7402ab3ae&ccId=19000101_ 000001&lang=en_US
  
  Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  
  #JIL
  
  

Keywords: Ocean Network Express, Lombard , Coordinator, Rail Administration, Professions , Lombard, Illinois