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Supervisor, Business Process

Company: Ocean Network Express
Location: Lombard
Posted on: August 3, 2022

Job Description:

Job Family:


Job Title:

Supervisor, Business Process

Role Summary:

North America Business Process provides support and development for Business Process engineering. Responsible for the SOP development process and providing support in the specific business areas in preparation and management of all business SOPs. Responsible for developing, managing, and maintaining the offshore migration process. Provides guidance on use of business applications to end-users. Also supports the application development's life cycle within their specific areas.

Additional Responsibilities:


  • Support the activities and objectives of the Senior Manager of Business Process.
  • Has responsibility and accountability for all employees reporting directly to this position.
  • Manage performance and foster collaboration.
  • Oversee the training of employees, especially new hires.
  • Take a leadership role in departmental and interdepartmental meetings and encourage constructive discussion idea-sharing.

    Business Process

    • Using project management methodologies, lead, implement and support business process improvement projects.
    • Responsible for preparation of process improvement specifications, measurements, and enhancement requirements.
    • Support the development and implementation of business processes onshore and offshore.
    • Coordinate functional and user acceptance testing of regional and global IT projects by executing the testing strategy, scheduling resources and tracking test performance.
    • Conduct impact analysis of technology changes on business processes and existing technology.
    • Support the development, release, and maintenance of business application enhancements.
    • Support the development, implementation, and enforcement of business processes.
    • Author and publish documentation related to workflow changes resulting from system enhancements.
    • Author and publish documentation for standard operating procedures for business units

      Core Required Skills and Competencies:

      • Strong leadership skills with orientation towards supervising staff to achieve and produce at high levels.
      • Experience in project management, process engineering, business application development, and support.
      • Ability to develop concepts to utilize systems and processes to improve business efficiency.
      • Ability to identify root causes of problems and work collaboratively within the organization to design and implement process improvements.
      • Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
      • Strong interpersonal skills, both written and verbal, as well as presentation skills.
      • Ability and willingness to travel on short notice and for extended periods to various office locations, including non-U.S. locations.

        Function Specific Required Skills and Competencies:

        • Innovative and change-oriented.
        • Ability to influence and persuade and to drive and influence change
        • Ability to evaluate data, analyze, and problem solve.
        • Ability to collaborate and facilitate others effectively.
        • Ability to multi-task and prioritize.
        • Strong analytical ability.

          Required Minimum Years Experience:

          Supervisory experience preferred.

          Experience in project management, process engineering, business application development, and support preferred.

          Experience in the Transportation/Logistics industry preferred.

          Required Minimum Education:

          Bachelor's degree preferred

          Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

          This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

          At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates that are persistent in their own professional development.

          About Ocean Network Express (ONE)

          Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.59 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.

          For more information, please visit www.one-line.com


Keywords: Ocean Network Express, Lombard , Supervisor, Business Process, Professions , Lombard, Illinois

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