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Help Desk Technician Level 2

Company: Advizex
Location: Lombard
Posted on: April 3, 2021

Job Description:

Description\n \n For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers' individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the underpinning of these focused solutions.\n \nWe pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators. Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers' business environment and objectives before delivering actionable ideas to improve our customers' IT infrastructure and user experience.\n \n This job is for you if---\n You're a tech savvy technician with a background in computer systems, hardware, and software. You have excellent communication skills and a passion for technology. You're interested in a meaningful job at a growing technology company where you'll work with a variety of technology solutions and be appreciated for doing your job well. You want to join a culture that embraces dynamic individuals with a focus on innovation. \n A day in the life---\n Assist Level 1 technicians Escalation point of contact for customers that require technical assistance via phone, email, and instant message Assist end users with diagnosing and troubleshooting technology related issues remotely Accurately document incidents and service requests and escalate to the appropriate support team, if necessary Work with a variety of clients with a wide range of technology platforms and solutions Interface with vendors such as telecom providers and OEMs for escalations and warranty repairs Recommend process improvements to increase customer satisfaction Manage laptop inventory and associated processes \n \n Req Number INF-21-00008\n \nPosition Requirements\n \n What We Are Looking For---\n Minimum of an Bachelors---s degree in a related field 3 years of experience working in a IT Service Desk Proven experience managing Microsoft Active Directory, Azure AD, and Office 365 including Exchange, Teams and OneDrive Office 365 licensing, multi-factor authentication, and email administration management skills Windows and Mac OS desktop/laptop hardware and operating system installation, patching and troubleshooting. Maintaining virtual desktop systems is desirable. Knowledge of common system management tools such as monitoring, backup/recovery, SAN & NAS, endpoint patching and security a must Windows Server, Active Directory, and VMware ESX administration capabilities Working knowledge of networking and devices including LAN and WAN, TCP/IP, wired/wireless, VPN, and DNS. Firewall skills a plus.\n Core Competencies\n Effective communication skills both internally and externally Highly organized and detail oriented Broad technology background Efficiently break down problems and quickly identify the correct course of action Passion for learning new technologies Flexibility and willingness to do what it takes to get the job done Experience working within Service Management toolsets a must ITIL knowledge and international experience a plus\n What you---ll get---\n A career with a company where you will be challenged, respected, and valued. A career with a company that---s invested in your personal development, will offer a solid compensation package, and provides a great team environment The people here do their jobs well, care about one another, care about our customers and exercise good ethics and judgement Our team members--- health and wellness is our priority as well as rewarding them for their hard work.

Keywords: Advizex, Lombard , Help Desk Technician Level 2, Professions , Lombard, Illinois

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