Service Dispatcher

Company: Connect Search, LLC
Location: Lombard
Posted on: January 11, 2021

Job Description:

Working with a consumer goods organization located near Lombard fill a Service Coordinator/Customer Service position. Th is is a office administrative position with field support responsibilities. Responsible for the direction, scheduling, and billing of the testing and inspection team including fire alarm, sprinkler, and emergency lighting technicians. Effective direct-customer contact to schedule test/inspections. Job Requirements:RESPONSIBILITIES-- Schedule customers' system inspections to be performed during appropriate month due.-- Add, update, inactive recurring service contracts in Profitzoom to keep database updated and accurate.-- Continually review and develop procedures, processes, and best practices to increase division productivity both within the office as well as in the field. Solicit and listen to employee feedback to develop avenues for positive change. Solicit customer feedback to facilitate and improve overall quality service to customers.-- Review testing and inspection paperwork for completeness and accuracy, prepare accurate billing of work performed for submission to A/R Department.-- Maintain and produce monthly "not tested report" and "low return report".-- Communicate with customers regarding contractual agreements and provisions, strongly advising customers of the need and requirements for testing and inspecting of fire protection and life safety systems.-- Distribute customer test reports as mandated/requested via email, web portals, and fax.

Keywords: Connect Search, LLC, Lombard , Service Dispatcher, Professions , Lombard, Illinois