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Support Center Representative

Company: Old Second Bancorp Inc
Location: Lombard
Posted on: May 23, 2023

Job Description:

Who We Are

At Old Second, we just celebrated our sesquacentennial! That means we've been serving our customers in the Chicago Area for 150+ years! We're proud of that. In particular, we're proud of how we got here. For over 150 years we have been a local community bank serving the banking needs of our neighbors. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Join Old Second National Bank in an important role providing exceptional service to our clients!

Position Overview

The Support Center Representative is responsible for meeting sales and service goals by handling incoming customer calls, emails, web chats, and/or web cases, and resolving issues relating to new or existing accounts in a high-volume call center environment.

Essential Job Functions

  • Meet and exceed sales and service goals by actively engaging in the referral and product generating process including maintaining and exceeding an industry standard service level, meeting individual sales referral goals and utilizing sales and customer service software.
  • Handle customer calls, emails, web chats, and/or web cases efficiently and accurately regarding (but not limited to) balance and check inquiry, perform research when necessary, fund verifications, input customer account transfers, process check orders through Deluxe, work with various ATM transactional software, provide Online Banking support, and other misc. requests.
  • Maintain knowledge of Old Second products and services including both internal and legislated compliance and policy and procedures. Minimum Requirements
    • High school diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
    • Must work onsite to perform responsibilities of this position.
    • As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire. Competencies
      • Excellent phone skills including customer service and sales
      • Professional oral, written and interpersonal skills
      • Collaborative and team oriented; works well with others
      • Strong computer skills Preferred, but not required
        • Knowledge of the Jack Henry system a plus
        • Some college a plus
        • Previous Customer Service experience
        • Bilingual a plus
          NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization.

          Thanks for considering Old Second!

Keywords: Old Second Bancorp Inc, Lombard , Support Center Representative, Other , Lombard, Illinois

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