Front Desk Supervisor -up to $20 an hour!

Company: Embassy Suites Lombard
Location: Lombard
Posted on: March 19, 2023

Job Description:

Job Purpose

The purpose of the Food & Beverage Supervisor is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding AURO Hotels and Brand Standards in each outlet.

Essential Job Functions

• Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.
• Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.
• Manage multiple activities often in stressful situations.
• Works with associates to provide outstanding customer service to guests.
• Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
• Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively resolve guest issues.
• Communicate and counsel associates as necessary.
• Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
• Organize oneself, one's work, and the efforts of others and be attentive to detail.
• Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience/Education
  
  College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.
  
  WHY JOIN AURO HOTELS?
  • Comprehensive healthcare plan including dental, vision and prescription coverage (FT).
  • Work-life balance culture - flexible scheduling and PTO (FT).
  • Employer 401(K) Match Savings Plan, FSAs and retirement services (FT).
  • Annual Management Development Program.
  • Vacation tab for community service.
  • Traveler's incentives e.g., Auro Hotels discounts at any of their properties alongside Hyatt-specific hotel discounts!
  • Cash Bonus and Incentives!
    
    Auro Hotels is a Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.

Keywords: Embassy Suites Lombard, Lombard , Front Desk Supervisor -up to $20 an hour!, Other , Lombard, Illinois