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Client Service Associate

Company: Forum Financial Management, LP
Location: Lombard
Posted on: March 19, 2023

Job Description:

Client Service Associate

Forum Financial Management, LP


Forum Financial Management, LP is a rapidly growing Registered Investment Advisory Firm (RIA) that has over 6 billion AUM. At Forum, we use a highly diversified investment strategy derived from decades of academic research. While this strategy has been called many things, we think the term "evidence-based investing" best describes this approach. We strive to take the emotions out of investing and counsel clients to avoid making short-sighted moves based on current market conditions.

We are looking to add a Client Service Associate to join our expanding team in our Lombard office. The primary role is direct client contact to service new and existing accounts while working with the Financial Advisors who have the primary client relationships.

Job Responsibilities:

In this role, you will be responsible for but not limited to the following:

Client Facing

---Produce, complete and track all paperwork associated with advisory accounts from initial account set-up through completion and transfer of assets, as well as client meetings and ongoing service

---Coordinate day-to-day operational work

---Helps Financial Advisors prepare for initial and ongoing client appointments

---Answer incoming client service calls regarding accounts

---Provide ongoing service (in the office or phone at advisor's request) in accordance with company and vendor policies, practices and services

---Update and enter all client notes in client relationship management database as he/she works on each client file

---Oversee rollovers, account transfers, and account distributions

---Maintain contact with clients and vendors through confirmation that all accounts have been opened, transfers have been completed and reports sent out

---Ongoing maintenance of client files (hard and electronic)

---Discusses client concerns with Financial Advisor - keeps him/her apprised of any issues

The ideal candidate will have the following skills:

---Familiar with paperwork and processes of TD Ameritrade or Charles Schwab is a plus

---Bachelor's degree

---Proficiency in Microsoft Excel and Word

---Experienced working in a Registered Investment Advisory firm or operations for a Securities Broker-Dealer

Why work for Forum Financial Management?

We are a rapidly growing organization with a competitive total rewards package, continuing education & training, and tremendous career potential. This role will be critical in driving the future growth of the firm as we are only as successful as a firm as our advisors are individually.

Benefits- we offer a full benefits package including health (PPO, HMO, HSA, and FSA), Dental, Vision, Disability, and Life Insurance.

401k - we offer a 401k plan that includes a company match at 5%.

PTO - employees start off with 18 days plus 12 holidays each calendar year.

Flexible work schedule - we offer a hybrid working schedule.

Professional Development- Forum wants to grow our talent from within and we recognize the role that professional development plays in that. We help our employees identify professional development goals each year and we offer several ways for employees to build their individual skillset.

Continue Education- Forum supports employees that want to continue their education and we see that as an extension of our professional development initiatives. After 1 year of service, Forum will subsidize the cost of obtaining a series 65 or CFP certification.

Employee Engagement - employee engagement is very important to Forum, and we believe our employees are our greatest assets, so we strive to host quarterly cultural building activities, office luncheons, and other activities to increase productivity within the company.

Forum Financial Management, LP believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, gender identity/expression, actual or perceived.

Keywords: Forum Financial Management, LP, Lombard , Client Service Associate, Other , Lombard, Illinois

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