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Front Desk Supervisor -up to $20 an hour!

Company: Embassy Suites Lombard
Location: Lombard
Posted on: March 17, 2023

Job Description:

Job PurposeThe purpose of the Food & Beverage Supervisor is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding AURO Hotels and Brand Standards in each outlet.Essential Job FunctionsSupervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.Manage multiple activities often in stressful situations.Works with associates to provide outstanding customer service to guests.Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.Ability to negotiate with confidence and to persuasively resolve guest issues.Communicate and counsel associates as necessary.Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.Organize oneself, one's work, and the efforts of others and be attentive to detail.Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.Experience/Education College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.WHY JOIN AURO HOTELS?Comprehensive healthcare plan including dental, vision and prescription coverage (FT).Work-life balance culture - flexible scheduling and PTO (FT).Employer 401(K) Match Savings Plan, FSAs and retirement services (FT).Annual Management Development Program.Vacation tab for community service.Traveler's incentives e.g., Auro Hotels discounts at any of their properties alongside Hyatt-specific hotel discounts!Cash Bonus and Incentives!Auro Hotels is a Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.

Keywords: Embassy Suites Lombard, Lombard , Front Desk Supervisor -up to $20 an hour!, Other , Lombard, Illinois

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