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Branch Collections Specialist

Company: Regional Management Corp
Location: Lombard
Posted on: November 25, 2022

Job Description:

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.
Our historical and future success is grounded in our collective commitment to core values. These values include teamwork, mutual respect, passion, quality, and integrity. We strongly believe that diversity, equity, and inclusion drives value for our Team Members, customers, shareholders, and makes us better able to serve our communities.
If you are a passionate, innovative, and fun individual, come join our team today!Job PurposeThe Collections Specialist (Branch) is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.Duties and Responsibilities

  • Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
  • Responsible for prompt and accurate response to customer's servicing questions and concerns.
  • Assistborrowers with other loan maintenance requests.
  • Input data and verify information to process electronic payments.
  • Provide customers with information aboutproducts and services to generate additional revenue through cross-sell/up-sell opportunities.
  • Properly document each customer interaction in the servicing system.
  • Perform loan-related mathematical equations.
  • Perform follow-up and research tasks to ensure problem resolution.
  • Adhere to specific scheduling guidelines to ensure proper phone coverage.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
  • Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
  • Perform follow-up and research tasks to ensure resolution.
  • Other duties as assignedMinimum Qualifications
    • 2+ years of collections experience
    • Must pass pre-employment screeningPreferred Qualifications
      • 5+ years of collections experience
      • Bi-lingualCritical Competencies
        • Proficient in using MS Office and database software
        • Strong customer service and problem solving skills
        • Excellentverbal and written communication skills
        • Proficient working knowledge of computerized applications such as word processing, spreadsheet,email, and specialized business applications software
        • Communication skills necessary to effectively identify process gaps and improvements to ManagementWorking ConditionsThis position works in an office environment.Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Keywords: Regional Management Corp, Lombard , Branch Collections Specialist, Other , Lombard, Illinois

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