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Sr. Servicing Representative

Company: Mechanics Bank
Location: Lombard
Posted on: November 19, 2022

Job Description:

Mechanics Bank Auto Finance is seeking it's next Sr. Servicing Representative to join our team in Lombard, Illinois. In this role, you will be responsible for resolving delinquency on automobile loans, negotiating payment arrangements; skip tracing to locate customer or unit and reviewing accounts for repossession. This position is in a manual queue-based calling environment with minimal auto dialing. SA DSC Level 3's work in a structured team setting with shared goals

What you'll do:

  • Handle inbound/outbound collection calls in a professional manner.
  • Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.
  • Review open accounts for collection efforts
  • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
  • Collect customer payments in accordance with payment due dates.
  • Maintain and update customer demographic and employment information on a regular basis
  • Review open accounts for collection and skip trace efforts
  • Collect customer payments in accordance with payment due dates
  • Strategize work queues according to company objectives
  • Skip trace to locate customer or unit
  • Identify opportunities for account recourse
  • Send all applicable statutory notices
  • Review accounts for repossession
  • Identify issues attributing to account delinquency and review with supervisor as needed
  • Review and monitor any assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Escalate calls as required.
  • Follow and maintain policies and procedures in all aspects of the position
  • Perform other assignments and duties as directed by supervisor.
  • Meet or exceed charge off and delinquency goals, monthly, quarterly and annually
    Who you are:

    • High school diploma, or general education degree (GED) required
    • College degree preferred
    • 4+ years collections and skip tracing experience required
    • Previous auto collections experience preferred
    • Working knowledge of Fair Debt Collection Practices Act (FDCPA)

      • Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
      • Please view Equal Employment Opportunity Posters provided by OFCCP here.
      • To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

Keywords: Mechanics Bank, Lombard , Sr. Servicing Representative, Other , Lombard, Illinois

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