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Call Center Scheduler - Remote

Company: Legacy Restoration LLC
Location: Lombard
Posted on: January 16, 2022

Job Description:

Legacy Restoration's guiding purpose is to improve the quality of life for our customers and employees through the pursuit of excellence in exterior restoration - including roofing, siding, windows and gutters.

Our company is looking for an extremely talented individual that thrives in a fast-paced environment to grow with our team. This role involves warm/cold calls, scheduled follow up, and appointment booking. We will provide the leads, technology, systems, and training to ensure you hit your professional and personal goals. We need creative, accountable team players that can problem solve and think quickly to overcome obstacles.The ideal candidate for this position is enthusiastic, career-minded, self-motivated with thick skin, tenacity, and confidence. This is an outbound call center position, and they would be the first point of contact with our company so the right candidate must always be able to represent our professional brand to the highest level.Responsibilities

  • Uses professional communication etiquette and listening skills to answer a variety of inbound and outbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
  • Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.
  • Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) - always presenting the most accurate product and service information.
  • Maintains professional composure when actively asking customers for the sale
  • Enters data into the system in real-time, editing for accuracy during the call.
  • Responding to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experienceRequirements
    • 3 - 5 years of Call Center experience in - Sales, Customer Service, Collections or Telemarketing
    • An upbeat personality that is driven for success
    • Demonstrates a high level of integrity by doing the right thing every time
    • The ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
    • The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
    • Knowledge of computer and telephone systems
    • The ability to read and utilize optional scripting in a conversational manner
    • Be receptive to constant coaching and feedback
    • Must be results and goal-oriented
    • Ability to work in a fast-paced environmeLEGACY BENEFITS:
      • Health Insurance, Dental, Vision & HSA
      • Paid Allowable Time Off
      • 7 Paid Holidays
      • 401K plan
      • Ongoing training and personal development opportunities
      • Team building and volunteering activities throughout the year
      • Significant growth opportunities and potential travel and/or relocation options for thosewilling as the company expands.

        COMPENSATION:
        • Hourly wage commensurate with experience, plus commission and bonuses
        • Flexible work schedule (seven days per week)
          We take great pride in delivering unparalleled customer service, quality workmanship and upholding an outstanding work environment for our employees. The atmosphere at Legacy nurtures a culture of excellence, accountability, professionalism and continued growth. Giving back to the communities we serve is an important component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of others.

Keywords: Legacy Restoration LLC, Lombard , Call Center Scheduler - Remote, Other , Lombard, Illinois

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