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Coordinator Admissions

Company: Vitas Healthcare
Location: Lombard
Posted on: June 8, 2021

Job Description:

  • Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.
  • Responsible for routine follow up on multiple lists of pending patient charts daily.
  • Enter accurate information to support data integrity and maximize reimbursement.
  • Verify Medicare and Medicaid hospice benefits.
  • Notify Managed Care Department of commercial insurances and managed health care plans.
  • Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.
  • Call patients and families and offer a same day appointment to ensure a timely admission.
  • Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.
  • Explain hospice benefits and services to patients and families as needed.
  • Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.
  • Complete admission consent paperwork as needed.
  • Update referral sources on the status of their referred patients when appropriate.
  • Establish and maintain effective relationships with internal and external customers.
  • Take report from VITAS Admissions Representatives and accurately document the outcome.
  • Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
  • Supports coworkers and encourages a sense of teamwork amongst peers.
  • Provide training and mentoring to new team members as assigned.
  • Other duties and special projects as determined by the department supervisor or director.
  • Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.
  • Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

QUALIFICATIONS

  • Two or more years related experience in medical terminology and/or in a call center environment
  • Ability to attain goals in a fast-paced, dynamic environment
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
  • Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
  • Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
  • Prior experience in working collaboratively with other functional leaders to drive action plans.
  • Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
  • Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
  • Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
  • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
  • Ability to type at least 40 WPM
  • Bilingual in English/Spanish a plus

EDUCATION

  • Completion of high school or basic education equivalency required.
  • Medical or business office education or training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

  • EOE/AA M/F/D/V

Keywords: Vitas Healthcare, Lombard , Coordinator Admissions, Other , Lombard, Illinois

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