A few other details about the role:
Acknowledge and greet all residents and guests with utmost
courtesy and urgency.
Be knowledgeable of local current attractions or events and
offer recommendations and personal services that may include, but
not limited to, restaurant reservations, recreation requests,
doctor appointments, floral orders, dry cleaning, etc., for
residents and visiting guests. Information provided may include
maps, literature and other materials.
Assist residents and visitors into and out of their
Assist with loading and unloading vehicles; delivers packages,
groceries to resident living areas.
Assist in direction of deliveries for residents, and visitors to
Deliver various items to resident homes.
Remind residents of scheduled reservations and other events.
Responsible for scheduling appointments and informing
transportation team of any appointments made.
Responsible for scheduling dining room reservations.
Responsible for preparing, and/or receiving resident maintenance
requests and inputting into the work order system.
Responsible for keeping work area clean, orderly and safe at all
Open and close the concierge desk and properly secure all files,
keys and equipment.
Receive inquiries and release information in accordance with
established policies and procedures.
Ensure guests/visitors abide by existing rules and refuse
admission to persons, as directed.
In absence of safety and security team, route vendors, emergency
vehicle drivers as needed.
In a clear and precise manner, pass information and directions
at end of shift.
Provide administrative assistance and back-up support to
Practice exemplary public relations and customer service with
all contacts, to enhance the positive image of Lifespace and its
Comply with applicable federal, state and local laws, rules, and
regulations; maintains knowledge of and follows all company
policies and procedures.
Obtain knowledge and demonstrate the principles of Living
Lifespace, person directed care and successful aging philosophies
and their inherent core values of commitment, respect, compassion,
dedication, team work and quality.
Team member will support, actively participate and act in
accordance with the principles of the Living Lifespace service
culture and be familiar with and fluent in the language and service
pillars of Living Lifespace.
Maintain regular and punctual attendance at work and
And here’s what you need to apply:
High school diploma or equivalent required.
Hospitality or customer service experience preferred.
Solid organizational skills including attention to detail and
Ability to read, write and speak English sufficient to perform
job duties and to interact and communicate with residents, vendors
and team members.