LombardRecruiter Since 2001
the smart solution for Lombard jobs

Call Center Supervisor

Company: Vitas
Location: Lombard
Posted on: October 14, 2020

Job Description:

Interview, hire, train, support, and develop all Admission Coordinators (AC). Supervise all day-to-day AC activities to ensure an efficient and timely intake/admission process is achieved with all new patient referrals. Supervise AC adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs. Continuously monitor all day-to-day activities taking place within the Care Connection Center. Supports all strategies, plans, and implementations as directed by Senior Leadership. Emphasis on the supervision of VX data integrity to ensure a clean billable patient record. Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded. Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support all ACs. Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded. Proactively identify operational efficiency and customer service enhancement opportunities. Work directly with all corresponding programs to support, meet, and/or exceed their individual referral/admission goals. Respond to complaints in a timely manner and maintain quality improvement documentation. Supervise staff as first-level leadership implementing strategies, processes, and guidelines Determine work procedures, prepare work schedules, and expedite workflow Evaluate and standardize procedures to improve efficiency of subordinates Observe and evaluate employees and work procedures to ensure quality standards and service is met Provide feedback regarding personnel actions such as new hire requests and discharges, to ensure proper staffing Attend meetings, training activities, courses and all other work-related activities as required QUALIFICATIONS Two or more years related experience supervising an operations team in a 24/7 environment. Call Center/Customer Service management experience preferred. Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment. Expert in the delivery and monitoring of customer interactions. A solid track record of managing customer service complaints Experienced in leading, supervising, and supporting customer service agents Ability to research and analyze information and data to arrive at and articulate valid findings, including root cause analysis, to build recommended corrective action plans. Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members. Superior ability to effectively communicate at all levels both verbally and in writing Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint. Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans. Proven track record for supporting teams that are proactive in driving process improvement. Must be highly organized and able to manage multiple responsibilities. Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center. EDUCATION Completion of high school or basic education equivalency required. Bachelor's degree preferred. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V Why VITAS Healthcare and What Do They Offer Me? VITAS Healthcare is the nation's leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits. Benefits Include: - Competitive compensation - Health, dental, vision, life and disability insurance - Pre-tax healthcare and dependent care flexible spending accounts - Life insurance - 401(k) plan with numerous investment options and generous company match - Cancer and/or critical illness benefit - Tuition Reimbursement - Paid Time Off - Employee Assistance Program - Legal Insurance - Roadside Assistance - Affinity Program Choose a Career with VITAS We offer a variety of full-time, part-time and per-diem employment opportunities. You can choose to work day or night shifts, weekdays or weekends. Employees earn competitive salaries and have the flexibility to choose a benefits package suitable to their own needs and lifestyle. 7 Ways to Prepare for a VITAS Job Interview Related Job: Coordinator Patient Care

Keywords: Vitas, Lombard , Call Center Supervisor, Other , Lombard, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


RN-Medical Surgical Travel Nurse Opportunity in Mishawaka, IN - Job 474370
Description: We are seeking an experienced and self motivated Medical/Surgical RN to join our growing team of nursing professionals Med/surg
Company: RNnetwork
Location: Mishawaka
Posted on: 10/21/2020

Credentialed Tax Expert - CPA
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Mishawaka
Posted on: 10/21/2020

CDL-A Owner Operator, Flatbed Driver: Same Day Pay
Description: CDL-A OTR Owner Operator Truck Driver Qualifications: 23 years of age 1 year of verifiable OTR/regional experience in the last 3 years Must have 6 months of open deck experience in the
Company: Bennett Motor Express
Location: Mishawaka
Posted on: 10/21/2020


CDL A Company Drivers Needed ASAP! Solo and Team Options
Description: CDL A Company Drivers Needed ASAP Solo and Team Options WHAT WE OFFER: 2019/ 2020 Freightliners, DRY VAN ONLY Fully equipped - Fridge/ Inverters/APU Statement EVERY THURSDAY, Direct Deposit EVERY
Company: REAL TRUCKING INC
Location: Mishawaka
Posted on: 10/21/2020

Regional Truck Driver - CDL A
Description: Call 877 989-9646 Empire Express offers an industry leading pay package and strong miles, by utilizing our world class customer base and only hauling high velocity, no touch freight. Our employees (more...)
Company: Empire Express
Location: Mishawaka
Posted on: 10/21/2020

RN-ICU Travel Nurse Opportunity in Mishawaka, IN - Job 474369
Description: We are seeking a qualified intensive care RN to work in the ICU/critical care unit ICU nurses possess the skills needed to manage
Company: RNnetwork
Location: Mishawaka
Posted on: 10/21/2020

CDL A Flatbed Trucking Job - Home Weekends!
Description: Flatbed Partnerships as Strong as Steel. 10 10 National Strategic Transport NST has the flatbed industry 38 039 s lowest driver-to-driver manager ratio and solid lanes close to home. We give you (more...)
Company: P & S Transportation
Location: Mishawaka
Posted on: 10/21/2020

Class A CDL Truck Drivers
Description: Class A CDL Truck Drivers Calling All Celadon Drivers Welcome Home to JRayl Transport Call 888 990-7181 Today With the news of Celadon closing, the last couple of days have been sad days for the (more...)
Company: JRayl Transport
Location: Mishawaka
Posted on: 10/21/2020

Crew - Offers on the spot
Description: JOIN US FOR OUR REGION-WIDE HIRING EVENT AT ALL RESTAURANTS IN YOUR AREA li Offers will be made on the spot. li Our priority is your safety and we will be practicing social
Company: Chipotle Mexican Grill
Location: Mishawaka
Posted on: 10/21/2020

Class A CDL Reefer Driver: Up to $1,600/week
Description: Class A CDL Truck Drivers Regional and Long Haul Company Drivers: Earn 1,200 - 1,600 weekly Apply Online or Call: 888-995-3922 Bay Bay Transportation is hiring Interstate Experts, also known as Company (more...)
Company: Bay and Bay Transportation
Location: Mishawaka
Posted on: 10/21/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Lombard RSS job feeds