Drive maximum adoption of Oracle solution and identify/drive
product expansion opportunities via high value relationship with
Drive operational performance goals and will be responsible for
achieving quarterly targets in terms of renewal rates to maximize
revenue and minimize cancellations. Build team, improve internal
processes and systems to achieve operational performance that meets
or exceeds goals. Establish and measure group goals and team
performance against specific target objectives. Participate in
strategic and tactical planning for the division. Builds on going
customer relationships to drive renewals, maximize timely renewals
and up sell to the client. Owns resolution of client issues acting
independently. Plans regional coverage and staffing models.
Interfaces with virtual team to accomplish goals.
Assists in the development of short, medium, and long term plans
to achieve strategic objectives. Regularly interacts across
functional areas with senior management or executives to ensure
unit objectives are met. Prefer 12 years of professional experience
with at least 5 years People Manager experience as well as P&L
responsibility for at least 3 years. Successful track record in
information systems implementation of client experience management
or related experience. Experience managing high level client
relationships and escalations.
Oracle is an Affirmative Action-Equal Employment Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability, protected
veterans status, age, or any other characteristic protected by
NAA Customer Success Subject Matter Expert Detailed Description
and Job Requirements
Improve internal processes and systems to achieve operational
performance that meets or exceeds goals.
Participates and provides input in Strategic/Tactical planning
for the division.
Assists with resolution of client issues that impact
customer/product derived value. Interfaces with virtual team to
Assists in the development of short, medium, and long-term plans
to achieve strategic objectives of the NAA Customer Success
Regularly interacts across functional areas to assist with unit
Prefer 10 years of client value focused experience
Successful track record in information systems implementation of
client experience management or related experience.
Experience in client relationships and escalations.
Drive maximum adoption of Oracle s NAA Customer Success
Processes and CSM skills and knowledge.
Develop long term partnership with Oracle Product Development,
Product Management, Oracle Consulting and Oracle Partner Management
to ensure NAA Customer Success processes and content remain up to
date and available to CSM teams.
Develop, update and curate training materials for area of
subject matter expertise.
Assigned side projects designed to move the client success
Required to act as mentor to new and existing CSMs.
Provide leadership and expertise in development of tools,
processes and activities performed by the CSM group.
Recommended 10 to 12 years of professional Information Systems
implementation experience. Demonstrated experience in
implementation or client facing relationship experience.
Understanding of various technical architectures and operating
USA Cares exists to help bear the burdens of service by
providing post-9/11 military families with financial and advocacy
support in their time of need.
USA Cares is a national 501(c)(3) non-profit, charitable
organization based in Kentucky and registered with the IRS.