Business Process Improvement Specialist
Company: TVG-Medulla, LLC
Location: Oak Brook
Posted on: April 3, 2026
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Job Description:
Job Description Job Description Company Description COMPANY
BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management
organization, with an emphasis on providing managed services to
chiropractic providers. Medulla provides managed services such as
Sales & Marketing, Billing, IT, HR, and Finance to three
chiropractic brands, operating under the names of Chiro One,
MyoCore, and CORE Health Centers. Medulla is comprised of 830
employees, with corporate headquarters in Oak Brook, IL and 150
clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas,
Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. Our
vision is to inspire and empower people in our communities to heal,
live and function better. Job Description TVG-Medulla’s Operational
Excellence division is seeking a Business Process Improvement
Specialistto provide technical, analytical, and change management
support for process improvement initiatives. This role is for a
self-starter who enjoys a fast-pace and dynamic work. It will
require experience in analyzing data to craft meaningful and
actionable recommendations for improvement. The role will toggle
between synthesizing higher level process bottlenecks with
leadership, to creating meaningful automation to tackle detailed
activities and processes done manually today. The role will own
operationalizing these recommendations through use of tools such as
Python and ensuring successful implementation/adoption. They will
synthesize KPI data, both to establish benchmarks and analyze
progress/trends to justify/validate ROI on operational
improvements. Major Responsibilities: - Synthesize and support
Level 1 and 2 process redesign and concurrently anticipate/create
automation of level 4 and 5 processes to support the larger
roadmap. - Establish metrics to measure change management success,
track engagement, gather feedback, and continuously improve
communications, training, and stakeholder engagement strategies. -
Implement minor & robust change management strategies tailored to
multi-site healthcare implementation projects, ensuring seamless
organizational adoption. - Lead the creation and execution of
tailored training programs, including virtual and in-person
sessions, video modules, and instructional materials, to support
end-user adoption and organizational readiness. - Collaborate with
cross-functional teams to ensure alignment and integration of
change initiatives across departments. - Track and analyze change
adoption metrics, gathering feedback to improve change strategies
and ensure business objectives are met. - Analyze vast amounts of
information to drive data-backed decisions/workstreams and create
forward looking demand/capacity models. - Understand how to balance
short-term and long-term tradeoffs. - Between initiatives, improve
clinic-site adoption of existing processes and VSM current state to
measure operational resiliency/opportunities. Qualifications
Minimum Job Requirements - Proficient skills in spreadsheet, data
management, coding – particularly Python, MS Excel, VBA, SQL -
Bachelor’s degree in a business-related field - At least 2 years of
experience in supporting transformational efforts that have
resulted in sustained, on-going process improvement. - Demonstrated
project management, process redesign, and analytical skills. -
Demonstrated understanding of business process mapping; application
of these principles to solving complex business problems. -
Preferences include Black Belt or Six Sigma certifications
Additional Information ZR Disclaimer All team members agree to
consistently support compliance and TVG-Medulla, LLC policies and
Standards of Excellence with regard to maintaining the privacy and
confidentiality of information, protecting the assets of the
organization, acting with ethics and integrity, reporting
non-compliance, adhering to applicable federal, state, and local
laws and regulations, accreditation, and licenser requirements (if
applicable), and Medulla procedures and protocols. Must perform
other related duties and assist with project completion as needed.
Team member may be required to provide necessary information to
complete a DMV (or equivalent agency) background check. Company
Description COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site
healthcare management organization, with an emphasis on providing
managed services to chiropractic providers. Medulla provides
managed services such as Sales & Marketing, Billing, IT, HR, and
Finance to three chiropractic brands, operating under the names of
Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised
of 830 employees, with corporate headquarters in Oak Brook, IL and
150 clinic locations in Illinois, Indiana, Wisconsin, Missouri,
Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and
Alaska. Our vision is to inspire and empower people in our
communities to heal, live and function better. Company Description
COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare
management organization, with an emphasis on providing managed
services to chiropractic providers. Medulla provides managed
services such as Sales & Marketing, Billing, IT, HR, and Finance to
three chiropractic brands, operating under the names of Chiro One,
MyoCore, and CORE Health Centers. Medulla is comprised of 830
employees, with corporate headquarters in Oak Brook, IL and 150
clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas,
Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. Our
vision is to inspire and empower people in our communities to heal,
live and function better.
Keywords: TVG-Medulla, LLC, Lombard , Business Process Improvement Specialist, IT / Software / Systems , Oak Brook, Illinois
