Software Installation and Support Specialist

Company: Advance Innovative Solutions, Inc.
Location: Lombard
Posted on: May 24, 2023

Job Description:

Advance Innovative Solutions (AIS), a leading provider of VoIP and Internet solutions for the pharmacy industry, located in the Lombard, IL area is looking to add a full-time, junior-level Software Installation and Support Specialist to its staff. The ideal candidate will be a career-minded, technically oriented individual with a desire to work in a fast paced, professional business environment. Help desk experience is a plus, but is not required. AIS provides attractive opportunities for growth and development, including training on some of today's latest technologies.


POSITION SUMMARY: Performs system troubleshooting and installation functions for the company's software products. Monitors and records user issues, identifies and resolves user problems, and maintains problem database. Schedules, plans, and coordinates vendor and customer resources to complete system installations and updates successfully and on time. Installs hardware and software remotely from the company's corporate office and occasionally at customer locations nationwide. Acts as technical advisor to customers implementing the company's solutions and to the company's potential customers. Sets up and maintains PC's both at company headquarters and at remote locations. Reports to Manager, Systems Support and Installations


ESSENTIAL FUNCTIONS:


1. Provides customer support for a range of company applications spanning multiple systems and platforms.


2. Performs project management/installations of company software packages, along with associated hardware and third party software on a wide variety of PC's and servers


3. Performs basic system training to customers following installations


4. Interfaces with users, consultants, technical teams, and vendors to determine the most appropriate type of hardware and software configuration for each installation


5. Coordinates installation schedules with multiple vendors and customers to successfully complete the installations


6. Refines and improves the installation techniques, documents, and manuals to promote trouble-free installation and usage


7. Compiles message scripts for recording with information submitted by customers and crops and edits these messages when received from the studio


8. Participates in sales presentations for perspective customers and performs demos of company software features


QUALIFICATIONS:


1. Courteous, professional manner, placing primary importance on delivering superior customer service


2. Strong written, verbal, and telephone communication skills


3. Excellent organizational and planning skills


4. Ability to multi-task, prioritize work, and manage time effectively


Job Type: Full-time


Job Type: Full-time


Pay: $24.00 - $25.00 per hour


Benefits:

* 401(k)

* Dental insurance

* Health insurance

* Paid time off

Schedule:

* 8 hour shift

* On call




Education:

* Bachelor's (Preferred)


Experience:

* Windows: 1 year (Preferred)

* Technical support: 1 year (Preferred)



Work Location: In person

Keywords: Advance Innovative Solutions, Inc., Lombard , Software Installation and Support Specialist, IT / Software / Systems , Lombard, Illinois