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Customer Care Associate

Company: AT&T
Location: Lombard
Posted on: September 10, 2020

Job Description:

What's in it for you?

Start with the paycheck: Customer Care Associates make $18.00 per hour ($37,440.00). Additional financial incentives are currently available based on performance. AND, you receive an automatic pay increase every 6 months of active service up to top pay!

Youll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..).

Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

What you'll do:

--- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

--- Offers alternative solutions where appropriate with the objective of retaining customer's business.

--- Handles business transactions in connection with activation of new customer accounts on a computer terminal.

--- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.

--- Makes financial decisions to protect/collect revenues and adjusts customer accounts.

--- May sell all products and services offered by the company.

--- Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.

--- May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.

--- May assist in training new employees.

--- Performs other duties as assigned by management.

General Duties:

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

General Essential Functions which are normally required:

--- Answers customer requests or inquiries concerning services and products and reports problem areas.

--- Utilizes various systems and tools to initiate and service customers.

--- Continually maintain working knowledge of all company products, services and promotions.

--- Make recommendations according to customers needs.

--- Utilize operational systems to process purchases of all products and services.

--- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.

--- May perform other related duties and responsibilities as assigned and/or required.

--- Solid problem-solving skills for the purpose of determining and solving customer billing issues

--- Strong verbal and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

PHYSICAL REQUIREMENTS

--- Employee may be required to sit for long periods of time on the phone while using computers.

BASIC QUALIFICATIONS

--- 6 months to 1 year of customer service/sales experience preferred

TESTS:

Applicants will be expected to pass any assessments or tests associated with the position.

Study Guide for pre-employment screening (click the link below to open the study guide)

Call Center Assessment (CCA)SPECIAL JOB REQUIREMENTS:

--- Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.

TRAINING

--- Classroom training.

--- On-the-job training.

Keywords: AT&T, Lombard , Customer Care Associate, IT / Software / Systems , Lombard, Illinois

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