CCC Clinical Trainer
Posted on: October 14, 2020
The VITAS Healthcare CCC Clinical Trainer is responsible for
facilitating and supporting the training, education and on-going
development of PCC's, LPN's, RN's within their initial 90 days of
employment and beyond. They are responsible to create and maintain
documents used for training, develop roll-out training, monthly
education offerings, and any 1:1 re-training as needed. Supports
the training and compliance for the department policies and
procedures within the Telecare Call Centers. Ensures all clinical
standards are within current nursing practice and VITAS standards.
Monitors both incoming and outbound calls for agents within their
initial 90 days with VITAS. Facilitate and promote training,
education, and on-going development of new and existing employees.
Ensure new hire employee skill sets and competencies are present
and achieved during the initial new hire training and education.
Facilitate daily group discussions, group training, and one-on-one
instruction. Monitor new agent calls and data processing during the
new hire period, pre and post formal training and education, to
ensure on-going call handling improvement, the integrity of the
data collection, and superior customer service is being delivered.
Provide on-going agent support, coaching, guidance, and
positive/constructive feedback throughout the new hire training
process. Document and evaluate the orientation process using the
tools provided. Ensure the completion of all required competencies
on a daily and weekly basis Provide clinical training, within the
scope of an RN license to include role of LPN and administrative
staff for telephonic triaging, assessment, interventions, plan of
care, follow up, and documentation Encourage and facilitate
assimilation into VITAS throughout the 90 day orientation process
Provide feedback on challenges and/or enhancement ideas to the GM
and Training Manager on the training, education, and orientation
process and supporting materials Assist in the development and
management of training materials. Attend State of the Call Center
meetings when directed. Provide workable solutions and ideas
regarding training, education, and quality, and acknowledgement
opportunities for the Telecare operations. Participate in quality
assurance meetings and calibration sessions as directed.
QUALIFICATIONS Minimum two years prior relevant training experience
Minimum two years of clinical RN experience required. Proven track
record of meeting project deadlines and schedules. Excellent
written, oral and interpersonal communication skills Experienced in
effectively facilitating training sessions. Proficient in
delivering informative, well-organized presentations. Ability to
communicate difficult/sensitive information tactfully. Skilled in
identifying critical issues. Creative/critical thinking skills to
solve complex training and quality needs. Strong ability to train
new and existing team members. Support the process of innovative
change. Facilitates effective team interaction. Experience in
conducting effective progress evaluations in a timely manner.
Strong ability to work effectively with senior level management
team members. EDUCATION Associates degree in Nursing from an
accredited college or university or the international equivalent
required. Active Registered Nursing (RN) license required. SPECIAL
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Keywords: Vitas, Lombard , CCC Clinical Trainer, Human Resources , Lombard, Illinois
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