Part-Time Store Supervisor - Yorktown Mall
Company: Forever 21
Location: Lombard
Posted on: January 21, 2023
Job Description:
Overview
The Lead fosters teamwork while supporting the ongoing success of
all operational and service functions within the store which
includes all aspects of the customer service experience, cash
handling procedures, POS, stock replenishment, maintaining visual
integrity, merchandising, and fitting room maintenance.
The PT Store Supervisor will be the driver in customer satisfaction
by demonstrating and maintaining a customer first.
Responsibilities
- Consistently creates a welcoming environment and experience for
the customer.
- Quickly responds to customer inquiries and needs and assists
other Leads and Brand Ambassadors when needed.
- Demonstrates a can-do attitude and proactively seeks
opportunities to deliver exceptional customer service.
- Applies above average selling skills to engage with customers
and provide knowledge of the brand.
- Follows the Company's Customer FIRST model (Friendly Greeting,
Identifying Needs, Responding, Suggesting & Styling and
Thanking).
- Leads the customer service experience by setting the pace and
standards for all employees and promoting company programs while
providing feedback to other Leads and Brand Ambassadors.
- Identified as a specialist associate that can be a role model
in all functions of the store.
- Spends at least 60% of the shift performing Leader on Duty
tasks.
- Coordinates the go-back process and replenishment from the
fitting rooms, cash wrap, and sales floor areas by educating and
providing feedback to Brand Ambassadors.
- Ensures that POS is reconciled with accurate balances and all
deposits prepared as defined through policy and procedures.
- Supports sales productivity programs and highlights best
practices on the sales floor and fitting room utilizing company
recognition and incentive programs.
- Partners with visual merchandising team to ensure proper
flexing and maintenance of merchandise presentation.
- Leads overall store earning by driving top line sales while
managing controllable contribution.
- Understands and utilizes daily sales reports to direct and
prioritize tasks.
- Adapts to a fast-paced environment, capable of managing
multiple priorities at once.
- Supports all management, visual and sales teams consistently.
Provides support in all cross functional departments, including but
not limited to, store maintenance.
- Helps set the tone and standards that drive customer
satisfaction and that will lead the business to be recognizable
within the market.
Qualifications
- Must have a high school degree or equivalent.
- Minimum of one year of retail sales experience and previous
cash handling experience is preferred.
- Must be energetic and charismatic.
- Must have excellent communication, organizational and time
management skills.
- Must have excellent interpersonal skills and be able to act
with integrity and business maturity to ensure that all business is
conducted without bias or prejudice.
- Must be able to complete sales transactions in POS register
system.
- Must be able to able to work under close supervision and
comprehend detailed instruction.
- Must be able to spend up to 100% of the working time standing
and walking.
- Must be available to work a flexible schedule to meet the needs
of the business, which may include closing shifts, weekends and
holiday shifts.
- Must be able to lift and carry up to 50 lbs., perform frequent
standing, walking, repetitive finger, hand and wrist motions, as
well as bending, stooping, reaching, squatting, kneeling, pushing,
pulling, climbing ladders, and work with cleaning chemicals.
Requirements & EEO Statement
SPARC Group LLC is an equal opportunity employer. We value a
culture of inclusion and diversity within our workforce, and are
committed to maintaining a workplace free from prohibited
employment conduct, including discrimination or harassment on the
basis of race, color, national origin, sex, age, religion,
disability, genetic information, sexual orientation, gender
identity or expression, marital status, domestic partner status,
civil partnership, status as a covered veteran, status in the
Uniformed Services of the United States, citizenship and any other
characteristic protected by law ("Protected Characteristics").
Keywords: Forever 21, Lombard , Part-Time Store Supervisor - Yorktown Mall, Hospitality & Tourism , Lombard, Illinois
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