Customer Service Representative
Company: ProVest
Location: Lombard
Posted on: May 16, 2022
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Job Description:
Job Description Office Location: Lombard, IL Position Summary:
While adhering to department and company policies, the position
requires extensive computer usage --- typing, emails, data entry,
database and web-based navigation, in addition to assuring the
timely receipt and processing of legal documents in a team
production environment. Candidate will provide general back office
functions commonly found in a legal setting- typing, emails, data
entry, database and web-based navigation. Essential Duties and
Responsibilities: Input and update status of cases in proprietary
system and establish work priorities by pulling electronic reports
for clients and counties and/or Process Servers assigned Assigning
Jobs to Servers Auditing (ie-closed jobs, servers) Follow up with
process servers for status via phone and email in an effort to push
for quick resolution and document accordingly Learn and apply
client and county specific requirements to daily work production.
Become familiar with rules of Civil Procedure Provide effective
communication daily with clients, vendors and co-workers in a
professional, courteous manner in person, telephonically or via
email. Reroute and track documents Open mail/cases and route out as
required. Review new cases data entry for accuracy Meet or exceed
Key Performance Standards regarding: timeliness of case status,
case notes, and obtaining status to move cases to next phase of
service Expedite resolution of errors made by Process Servers on
submitted affidavits Develop understanding of court dockets
Performs other duties as required (ie printing and scanning
documents, proofing documents, etc) Serve as back up in a team
member---s absence and assist other teams when required. Meet all
training requirements and apply what has been trained in your daily
work product and interactions with team members and customers
Responsible for maintaining a high level of professionalism with
clients and working to establish a positive rapport with every
caller Minimum Qualifications (Education, Experience, Skills): High
school diploma or equivalent . Minimum 2 years of office experience
Proficient typing skills (30-45 wpm) Professional communication
skills, written and verbal Experience with office machine
operations Microsoft Office Suite experience (Outlook, Excel, Word)
Ability to understand departmental operations and procedures
Familiarity with legal documents preferred Ability to multi-task
and maintain organization in a very fast paced often changing
environment Company Description With 30 years of industry
experience, ProVest specializes in serving legal papers. Through
advanced proprietary technology and forward thinking, ProVest has
established itself as the technology and compliance leader in
process serving. We have offices in over 10 states and continue to
grow nationwide
Keywords: ProVest, Lombard , Customer Service Representative, Hospitality & Tourism , Lombard, Illinois
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