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Healthcare Front Desk Coordinator

Company: Ivxpress Inc
Location: Lombard
Posted on: May 27, 2023

Job Description:

Join us at IVX Health and help make an impact on our patients' lives from the start of their patient journey! We are seeking a Front Desk Coordinator to support our continued growth! The ideal candidate has healthcare experience, is tech savvy, self-motivated, and learns quickly!ABOUT THE ROLEOur Front Desk Coordinators are patient-facing customer service advocates who are primarily responsible for patient reception and scheduling. This role is the face of IVX Health, alongside our clinical teams, who ensure patients have an excellent experience before, during, and after their care.ROLES AND RESPONSIBILITIESGreeting and checking-in patients as they arrive to our centersVerifies patient insurance information upon check-inCopies insurance cards and driver's license for all new patientsCollects patient paperwork and enters patient information into systems, ensurinng patient information is accurate and up-to-dateSchedule, reschedule, and follow-up with patients for necessary appointments via phone, text, and emailManages patient cancellationsAnswer calls within the center and market as appropriateGeneral center support i.e. light cleaning, supply ordering/stocking, etc.Receiving packages and mail as appropriateBENEFITSComprehensive Medical, Dental, and Vision Insurance plans. Plans include prescription drug coverage as well as telemedicine services through TeledocAdditional coverage options for supplemental health protection plans including Accident, Critical Illness, and Hospital Indemnity,Life and AD&D InsuranceDependent Care Flexible Spending AccountVoluntary Short-Term and Long-Term Disability CoverageFertility Healthcare and Family Building Benefits through CarrotFree counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with company-matchEducation assistance (Tuition reimbursement, Certification support)Charitable Giving Match and Volunteer PTO ProgramFlexible work schedule that promotes a positive work-life balanceEmployee Referral Bonus ProgramESSENTIAL COMPETENCIESStrong proficiency utilizing EHRs, Practice Management platforms and other software programsMultitasking and time-management skills, with the ability to prioritize tasksAbility to learn basic medical terminologyAbility to learn, read, and review insurance plan information and knowledge of insurance portalsExcellent customer service skillsProactive and optimisticEnjoy creating a friendly atmosphereGood at coordinating with others to meet collective goalsTeam player with ability to work in a fast-pasted environmentProficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)REQUIRED EDUCATION & EXPERIENCEHigh School Diploma or GED2-3 years of related experience in a medical office setting preferred1-2 years using EMRs and/or practice management systemsIndividuals who have found success in this role have had previous experience in healthcare pre-authorization / pre-certificationEEO STATEMENTIVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Keywords: Ivxpress Inc, Lombard , Healthcare Front Desk Coordinator, Healthcare , Lombard, Illinois

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