Manager, Patient Engagement

Company: CVS Pharmacy
Location: Chicago
Posted on: June 3, 2025

Job Description:

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.DescriptionCompany: Oak Street HealthOSH Title: Manager, Patient EngagementLocation: Remote (opportunity for Hybrid work in Chicago, IL, or New York, NY)Role DescriptionThe Oak Street Health (OSH) Engagement, Experience, and Service Ops team is responsible for Maximizing the number of patients, both new and existing, that are engaged in our care model through the delivery of an unmatched patient experience; Ensuring that we capture value-based economics on all patients we serve; and Making work easier for center teams by centralizing standardized activities.The Patient Engagement & Retention team at Oak Street Health plays a critical role in maximizing the number of people that Oak Street Health serves and ensuring that they remain engaged with Oak Street's care model from the moment they complete their first visit with Oak Street. The Engagement team is focused on driving strategic initiatives to increase and retain patient membership panels, forecasting metrics related to patient visit completion, and addressing root causes of patient attrition.The Manager, Patient Engagement will report to the Associate Vice President, Patient Engagement. This role is focused on using analytics and data analysis, executive communication, and cross-functional collaboration to improve patient retention at Oak Street Health. This individual will partner closely with leadership across the organization, in particular the Patient Relations Manager (PRM) program, the Patient Experience team, and field leadership. This role will support all ongoing efforts to increase patient retention. Specific efforts will include strategic planning, operationalizing initiatives, leading ongoing data and reporting processes, and synthesizing key findings from qualitative and quantitative analyses.The Manager will be responsible for independently owning and pushing forward initiatives based on multiple years of experience with value-based care economics and managed care growth. Further, the Manager will oversee the direct supervision of 2 early-in-career professionals.Core Responsibilities

• Lead all central analytical support functions for the 300+ Patient Relations Manager (PRM) cohort, in partnership with PRM strategic leaders.
• Manage comprehensive reviews of patients who have attrited from Oak Street Health, including surfacing the key drivers of attrition and implementing recovery efforts.
• Drive analytics and lead ongoing reporting to inform strategy development, enhance partnerships, and develop recommendations to improve patient retention initiatives.
• Lead the forecasting of annual wellness visit targets for existing Oak Street Health patients.
• Collaborate with Oak Street Health team members and stakeholders across Patient Engagement & Population Health to align retention initiatives with organizational goals and priorities.
• Partner on financial reconciliation processes relevant to patient engagement and retention.
• Develop materials and lead discussions with internal organizational leaders.
• Advise leadership on patient engagement and retention strategies.
• Manage, coach, and develop two team members.
• Other duties as assigned.What are we looking for?
  • 5+ years of experience at a top tier consulting firm, investment bank, private equity firm, or other comparable experience.
  • Internal candidates are encouraged to apply.
  • Excited leader who wants to mentor & coach junior-level associates.
  • Very strong analytical skills, with demonstrated attention to detail and experience leveraging data / analytics to solve problems.
  • Strategic thinker who is intellectually curious and excited to influence leaders.
  • Strong written and verbal communication skills, with eagerness to interface with internal organizational leaders.
  • Desire to collaborate across multiple teams to create a positive impact beyond their immediate scope.
  • Interest, experience, and/or passion for healthcare and/or value-based care.
  • Proficiency in Excel/Google Sheets, Powerpoint/Google Slides, Alteryx, and SQL is required.
  • Previous strategic planning and operations experience is a plus.
  • Experience with CRM systems (e.g., Salesforce) and other sales/patient engagement tools is preferred.
  • Effective and flexible team player with demonstrated success in a fast-paced environment.
  • Someone who embodies being "Oaky".
  • Someone who demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • US work authorization.What Does Being 'Oaky' Look Like
    • Radiating positive energy
    • Assuming good intentions
    • Creating an unmatched patient experience
    • Driving clinical excellence
    • Taking ownership and delivering results
    • Being relentlessly determinedWhy Oak Street Health?Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 240 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.Oak Street Health Benefits:
      • Mission-focused career impacting change and measurably improving health outcomes for medicare patients
      • Paid vacation, sick time, and investment/retirement 401K match options
      • Health insurance, vision, and dental benefits
      • Opportunities for leadership development and continuing education stipends
      • New centers and flexible work environments
      • Opportunities for high levels of responsibility and rapid advancementOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.Learn more at Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
        Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
        • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
        • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
        • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visitWe anticipate the application window for this opening will close on: 12/26/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Keywords: CVS Pharmacy, Lombard , Manager, Patient Engagement, Executive , Chicago, Illinois