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General Manager

Company: Crash Champions
Location: Lombard
Posted on: July 6, 2024

Job Description:

Job Title, Keywords, Military Job Title or Code General Manager - Crash Champions CareersAt Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.ResponsibilitiesMeet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIsLabor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paintTeammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as neededMonitor and attain production goals and standards: Ensure all repairs are in line with Service King and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safetyComplete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leaveManage daily production flow: Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirementsWrite DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE's estimates as needed, and lock final estimatesTeam acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunitiesQualificationsKnowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriersAptitude in decision-making and problem solvingAbility to lead and work collaboratively with others to meet shared objectivesDemonstrated ability to meet deadlines and achieve successful resultsProficient knowledge and use of estimating software, CCC ONE Total Repair SoftwareProficient with Computers and other technologyValid driver's license requiredCompetitive payWeekly Paychecks401K with company matchAdditional elective benefitsSubmit a ReferralJob Post Information* : Posted Date 2 days ago (6/14/2024 2:05 PM)The Difference is Trust. That sentiment has served as the cornerstone of the Crash Champions' DNA since its inception by founder and present-day CEO, Matt Ebert as a single Chicago-area repair center in 1999.Today, Crash Champions, driven by a fiercely independent and customer-first focus, serves customers at more than 600 locations in 36 states across the U.S. Crash Champions remains the only founder-led national collision repair network, and is continually recognized for operational excellence, customer satisfaction, and a teammate-oriented culture.Our Programs and BenefitsLearn more about our program offerings and our comprehensive benefits so you and your family can be at your healthiest and best.Crash Champions is an equal-opportunity employer, providing opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Keywords: Crash Champions, Lombard , General Manager, Executive , Lombard, Illinois

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