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Clerical Associate

Company: Advocate Health Care
Location: Lombard
Posted on: March 21, 2020

Job Description:

Advocate at Home offers comprehensive, quality home health and hospice care throughout metropolitan Chicago, surrounding counties and down to central IL. As Illinois' largest, privately held home health care and hospice provider, we have the means and opportunities to enhance your worklife quality.

Clerical Associate

Advocate at Home - Lombard, IL

Full Time - Day Shift - 8a-4:30p

Position Requirements:
High School Diploma. 2 years of experience in customer service or health care required. Experience handling difficult callers/customers/patients.
Computer skills preferred.
Ability to solve problems posed by callers leaving messages. Ability to meet, greet and use positive customer service skills in working with patients, customers. Good communication skills.
Ability to listen and speak effectively with individuals via telephone and in person to obtain information
Ability to apply commonsense
understanding to carry out instructions furnished in written or oral form
Must have accurate typing skills.
Experience using Xerox, fax and multi-line phone system. Basic computer knowledge. N/A Regularly requires effective communication with employees, patients and customers on continuous basis.
Regularly requires verbal ability to answer phones and communicate with employees, patients and customers on a continuous basis.
Regularly requires ability to sit and use hands and fingers, handle or feel, including repetitive motions.
Regularly requires ability to talk and/or hear.
Occasionally requires ability to walk and stand.
Requires close vision and ability to adjust focus.
Includes exposure to moderate noise level within an office environments.
Must be available during normal business hours.
Able to carry objects up to 25 pounds

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

The purpose of this position is to help achieve the vision of Advocate Home Health/Hospice services by performing a variety of general office duties. This position is a critical component of the Hospice team and the goal is to ensure the provision of efficient, effective, quality customer services and office support: responsible for receptionist/secretarial duties, and triage of phone calls.

Answer incoming customer phone calls and take appropriate action for each call. Greets customers both on the phone and in person in a polite, prompt and helpful manner. Provides any necessary directions/instructions or other assistance as needed.
Performs clerical duties (copies, faxes, filing) in order to support the Regional Business Services manager and the Central Hospice Office staff.

About Advocate Health Care

Advocate Health Care, named among the nation's Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state's largest integrated children's network, the state's largest emergency and Level I trauma network, one of the area's largest home health care companies, and the region's largest medical group. Advocate Health Care has 4 teaching hospitals and is a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ.

Keywords: Advocate Health Care, Lombard , Clerical Associate, Administration, Clerical , Lombard, Illinois

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