Billing Representative - Milwaukee, WI
Company: UnitedHealthcare
Location: Milwaukee
Posted on: May 12, 2025
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Job Description:
At UnitedHealthcare, we're simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable and equitable.
Ready to make a difference? Join us to start Caring. Connecting.
Growing together.
Billing Representatives are responsible for ongoing account
maintenance, data entry of enrollment applications, review and
reconciliation of premium billing invoices and provide superior
customer service to internal/external clients. Be a resource to
Management by being able to find and implement solutions to assist
team members as well as mentor peers.
This position is full time, Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 8:00am - 5:00pm within their
own time zone. It may be necessary, given the business need, to
work occasional overtime. Employees are required to work some days
onsite and some days from home.
If you are within commutable distance to the office at 125 S 84Th
Street, Milwaukee, 53214, you will have the flexibility to work
from home and the office in this hybrid role* as you take on some
tough challenges.
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Primary Responsibilities:
Performs all tasks of a Billing Representative or Customer Service
Representative
Based on department needs, monitors one of the following: back-end
operations or functions, front end operations or functions, and/or
daily production tracking, for coverage, quality, and reports
Trains employees and completes other trainings throughout the
year
Communicates with superiors, peers, employees, internal and
external customers, and others, as appropriate, on regular basis,
assuring proper flow of information
Assists in documenting standard operating procedures and business
rules for the department.
Assists in resolving problems relating to all areas of
Patient/Third Party billings and missing information
Develops recommendations for corrective actions based on production
and quality issues
Responds to escalated issues to assure the appropriate action for
resolution occurs
Provides input and guidance to staff members to ensure continuous
improvement in processes
Facilitates individual and small group meetings
Maintains current knowledge of billing requirements and system
practices
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in external payment applications
1+ years of external (not medical) billing experience (reviewing
billing data, reviewing statuses of accounts and resolving
discrepancies, and reconciling accounts)
Ability to use computer and Windows PC applications, which includes
keyboard and navigation skills and ability to learn new computer
programs -
Experience with Microsoft Excel (creating and editing spreadsheets
including entering data, formatting cells, formulas, using editing
tools, sorting and filtering data)
Presently employed within UHC Operations & Experience. Those
currently employed outside that unit will not be considered. (To
verify, review your Sparq profile and the organization chart. -,
click "My Profile", click "Organization Chart". Look upward on the
org chart to confirm that you report through Ops & Experience, and
Mike Baker)
Ability to work full time, Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 8:00am - 5:00pm within their
own time zone. It may be necessary, given the business need, to
work occasional overtime.
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Preferred Qualifications:
3+ years of experience in external (not medical) billing experience
(reviewing billing data, reviewing statuses of accounts and
resolving discrepancies, and reconciling accounts)
3 + years of experience in external payment application
Work experience in a fast-paced environment requiring strong
multi-tasking and problem-solving skills
More advanced proficiency with Microsoft Excel, including VLOOKUP's
and Pivot Tables
Experience with Account Reconciliation
Experience with COBRA EAS (Employee Assistance System)
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Telecommuting Requirements:
Reside within commutable distance to the office at 125 S 84Th
Street, Milwaukee, 53214
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy.
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service.
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Soft Skills:
Ability to resolve calls, avoiding escalated complaints
Ability to exhibit empathy and be courteous to callers
Ability to triage and handle escalated situations
Ability to work in a fast-paced environment
Ability to adapt to changes
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy---
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED -
Keywords: UnitedHealthcare, Lombard , Billing Representative - Milwaukee, WI, Accounting, Auditing , Milwaukee, Illinois
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