IT Support Analyst
Company: Equity Residential
Location: Chicago
Posted on: April 18, 2024
Job Description:
Job Description
This position will work closely with other IT teams to provision
new user accounts, user access and perform some admin functions in
multiple systems. This position will also be responsible for
executing certain daily tasks, such as running some services and
reports at scheduled times. This position is occasionally
responsible for confidential information and must adhere to strict
security policies.
WHO YOU ARE
- Analytical and Creative. You have strong quantitative skills
and are comfortable analyzing data, evaluating trends, and building
effective budgets. You like thinking outside the box to come up
with smart solutions to new challenges, and you embrace the
opportunity to live in the gray.
- Knowledgeable. You have a broad-based familiarity with the
latest technologies of infrastructure engineering, planning,
implementation, and management.
- A Strong Communicator. Your writing and speaking skills are
clear, articulate, and effective, demonstrating your ability to
interact with and be understood by all levels and various teams
across the organization. In addition, you're skilled in
communicating in a non-technical manner with everyone from end
users to senior management and also in a technical manner to other
IT professionals.
- A Problem Solver. You are a creative thinker, who focuses on
the problem as stated and gathers information to identify the root
cause and achieve an appropriate solution. Your skillfulness in
this area helps you determine how to best recommend and implement
hardware and deploy software to ensure end users are effectively
resourced. You also enjoy the challenge of troubleshooting and
providing support to IT business partners and end users alike,
whenever an unexpected infrastructure issue arises.
- Organized, Efficient, and Accountable. You have a keen eye for
detail and pride yourself on delivering quality work. You multitask
well, re-prioritize accordingly, and meet deadlines consistently.
Above all, you are flexible and able to juggle the needs of
changing priorities of the business, even if that means an
occasional after-hours project.
- Passionate. Motivated. Eager to Learn. You are resourceful, ask
smart questions, challenge the status quo, and regularly seek to
understand. You're willing to learn a range of infrastructure
and/or technology specialties, based on organizational or business
partner needs. And when a special project arises, you volunteer!
WHAT YOU'LL DO
- Monitor daily name changes email and manually update changes in
Google admin console and run GAD sync as needed
- Handle Quarterly Mobile Device Management (MDM) clean up
process
- Specialty Application/VPN user set up for Corporate users.
- Process Daily reports, including employee reports and
ServiceNow reports.
- Set up outsourced user accounts in Active Directory and Google
Admin, manually and by using automated tools; also create property
google groups in AD and Google Admin.
- Perform Google Admin duties such as Add/remove group members,
transfer user documents, delegate access request to google
mailboxes.
- Maintain user access queue in ServiceNow; set up the accounts
required system, and re-assign user access tickets/tasks to other
queues as appropriate.
- Maintain servicenow knowledge base.
- Maintain iPhone inventory for property service team
members.
- Review pending Callback queue and voicemail queue and
create/update tickets as necessary.
- Manage Chrome devices; including enrolling, putting them in the
right OU and shipping them out to users.
- Handle Google Vault requests from our Legal department.
- Sox quarterly audits of certain roles and all contractors
accounts.
- Podding (Combining properties in MRI).
- Perform level 1 configuration/installation and troubleshooting
of PC hardware including laptops, desktops, printers.
- Represent the Company in a professional manner at all times.
Consistently maintains a professional, courteous attitude when
dealing with customers and coworkers.
- Other related duties as assigned. PREVIOUS EXPERIENCE AND
REQUIREMENTS
- High school diploma or equivalent is required. Minimum 3-4 year
customer service and helpdesk/application support experience.
Associates Degree or higher in IT relevant discipline (Preferred),
1-year IT relevant (Preferred)
- Demonstrable experience with Active Directory, Windows OS,
Google Workspace, VPN, Mobile Device Management, Microsoft Office,
Chrome OS, ServiceNow.
- Excellent written and verbal communication with the ability to
present complex technical information in a clear and concise manner
to a variety of audiences
- Strong analytical and organizational skills.
- Must be able to work efficiently and methodically.
- Strong technical skills with creative ability to improve
processes and innovate solutions for department and business
partners.
- Customer-focused, with an ability to understand and manage
customer expectations.
- Ability to manage complex issues which require evaluation and
discovery.
- Ability to manage multiple tasks and projects with ease.
- Ability to learn and adapt to new systems and technologies.
About Us
Working for Equity Residential (EQR), a leading multi-family real
estate investment trust (REIT), means living our purpose: creating
communities where people thrive. It means striving to provide the
best in apartment living, speaking boldly about new ideas for
innovation, and inspiring creativity in the ways we work
together.
Our portfolio of high-quality properties in urban growth markets -
New York City, Boston, Washington DC, Seattle, San Francisco,
Southern California, and Denver - provides homes where people most
want to live, work and play. We've got the best people in the
business, as evidenced by our employee engagement scores and
customer loyalty ratings. That's why our employees say they are
proud to work at Equity, a company that gives our residents a place
where they can Live Remarkably, and offers a culture where our
employees have the opportunity to thrive.
Equity Rewards
When you join Equity Residential, you won't be treated as simply
another employee - you will be considered a partner in our shared
success. As such, we are committed to investing in your personal
success through a benefits program that supports your Total
Wellbeing.
We recognize that everyone has different needs outside of work.
That's why, in addition to a competitive benefits package (medical,
dental, vision and paid time off), we offer many unique benefits
options to employees, like a comprehensive wellness program, pet
insurance, new parent benefits, and paid time off for community
service projects. In addition to your next job, you can also find
your next home with us! Rent discounts on Equity Residential
apartment homes are available to our benefits-eligible employees.
The amount of the discount offered is determined based on the
market, ranging upwards from 20%. Learn more about our Total
Wellbeing program here.
Equity Values
At Equity Residential, like our residents, our employees come from
everywhere. A richly diverse work environment captures top talent,
cultivates the best ideas, and creates the widest possible platform
for success. By focusing on inclusion, these differences are
harnessed to create value - in ideas, business practices,
relationships, and employee engagement. As an Equal Opportunity
Employer, we are committed to maintaining a diverse, inclusive and
equitable work environment where our employees can thrive.
All aspects of the employment process are merit-based. Every Equity
employee is expected to maintain a work environment that is free
from discrimination and harassment. Equity Residential does not
discriminate against any employee or job applicant because of race,
religion, color, creed, sex, sexual orientation, gender,
sexual/gender identity/expression, age, pregnancy (including
childbirth, lactation or related medical conditions), physical or
mental disability, national origin, citizenship status, military
(including uniformed service member or protected veteran) status,
marital status, genetic characteristic or information, ancestry or
any other characteristic protected by law. Equity Residential also
prohibits retaliation against individuals who report harassment or
discrimination, or participate in investigations into such
conduct.
Keywords: Equity Residential, Lombard , IT Support Analyst, Accounting, Auditing , Chicago, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...